- info@charismanexus.com
- +92 331 995 5557
- Mon - Sat: 11:00 am - 7:00 pm

// Our services
IT Support and Help Desk Services
At Charisma Nexus, we offer reliable and efficient IT Support and Help Desk Services to ensure your business operations run smoothly without any technical disruptions. Our expert team is dedicated to providing prompt solutions to all your IT issues, helping you maintain productivity and minimize downtime.
// Core Service Features
What Sets Our IT Support and Help
What Sets Our IT Support and Help
Desk Services Apart

24/7 Help Desk Support
Our help desk operates around the clock, offering immediate support to address any technical challenges you may face. Whether it's troubleshooting, system issues, or general IT support, our team is always available to assist.
Remote IT Assistance
Get fast and effective support without the need for on-site visits. Our team can remotely access your systems to resolve technical problems, saving time and ensuring minimal disruption to your business.
Proactive Monitoring and Maintenance
We don’t just respond to issues; we proactively monitor your systems to identify potential problems before they become major disruptions. This includes software updates, virus protection, and performance optimizations.
On-Site Technical Support
For more complex issues that require physical attention, our IT support team is ready to visit your location to provide hands-on troubleshooting and repairs, ensuring your systems are up and running.
Network Security and Data Protection
Safeguard your business from cyber threats. We provide robust network security solutions, including firewall protection, data encryption, and malware prevention to keep your systems safe and secure.
Software Installation and Configuration
Our team ensures that all your software is properly installed, configured, and running efficiently across your organization. We help with everything from operating systems to business-specific applications, ensuring that your systems are tailored to meet your unique needs while maintaining optimal performance.

// Our Portfolio
Innovative solutions, exceptional
Innovative solutions, exceptional
outcomes.
// How do we do
We Organize Our
We Organize Our
Production Process
Initial Assessment
We begin with an evaluation of your current IT infrastructure to understand your support needs and any potential vulnerabilities.


Support Setup
Based on your needs, we implement the necessary help desk solutions, software, and protocols to ensure seamless IT support.
Ongoing Support & Maintenance
Our team provides continuous monitoring and regular system checks to ensure everything is working efficiently.


Issue Resolution
Whenever a technical issue arises, we handle it promptly, providing remote or on-site support depending on the severity.
// choose your plan
Flexible Pricing Plans
Our pricing is designed to fit businesses of all sizes, offering
cost-effective solutions without compromising on quality.
cost-effective solutions without compromising on quality.
Bronze Package
Call for Price
Target Audience: Small businesses or startups needing basic IT support- Email and phone support (8 hours/week)
- Remote troubleshooting and support
- Basic software installation and updates
- Hardware support (diagnosis and basic repairs)
- Monthly system health check
- Ticketing system for issue tracking
- Response time within 24 hours
Gold Package
Call for Price
Target Audience: Medium-sized businesses needing enhanced support- Email, phone, and chat support (16 hours/week)
- Remote troubleshooting and support
- On-site support (up to 2 visits per month)
- Software installation, updates, and licensing management
- Hardware support (diagnosis and repair)
- Network monitoring and basic security checks
- Ticketing system for issue tracking
- Response time within 12 hours
Diamond Package
Call for Price
Target Audience: Established businesses requiring comprehensive IT management- 24/7 email, phone, and chat support
- Remote and on-site troubleshooting and support
- Regular on-site support (up to 4 visits per month)
- Comprehensive software installation, updates, and licensing management
- Advanced hardware support and repairs
- Network monitoring, security assessments, and data backup solutions
- Monthly performance reports and recommendations
- Ticketing system for issue tracking
- Response time within 6 hours
Platinum Package
Call for Price
Target Audience: Large enterprises needing full-scale IT management and support- 24/7 priority support via email, phone, and chat
- Unlimited remote and on-site troubleshooting and support
- Custom IT solutions tailored to business needs
- Regular on-site visits (unlimited)
- Comprehensive IT infrastructure management (network, servers, security)
- Advanced data backup and disaster recovery solutions
- Monthly strategic IT reviews and planning sessions
- Customized ticketing and reporting systems
- Response time within 1-2 hours
// FAQ
What Makes Us
What Makes Us
the Best Choice
What kind of issues can your IT support team handle?
Our IT support team can handle a wide range of technical issues, including software troubleshooting, network problems, hardware malfunctions, cybersecurity threats, and system performance optimization. We offer both remote and on-site support to meet your needs.
How quickly can I expect a response to my support request?
We prioritize fast response times, and our help desk operates 24/7 to ensure that you receive assistance as soon as possible. Response times typically depend on the severity of the issue, but we aim to resolve most problems within a few hours.
Can you provide support for businesses of all sizes?
Yes, our services are scalable to fit businesses of any size. Whether you are a small startup or a large enterprise, we tailor our support plans to meet your specific needs.
Is there a limit to the number of support requests I can make?
Our support plans vary in scope, with some offering unlimited support requests. We can customize a plan based on your business needs, allowing for flexible options that suit your operations.
Do you offer support for software installation and configuration?
Absolutely! We provide installation and configuration services for all necessary software, ensuring that your systems are running smoothly and optimized for your business requirements.
How do you ensure the security of my business's sensitive data?
We implement robust security protocols to protect your data, including encryption, regular security audits, firewall protection, and malware prevention. Our team continuously monitors your network to identify and mitigate potential security threats before they cause damage.